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trading as HYDRO GAS - Terms and Conditions
1. Definitions
1.1. The Company: References to 'The Company' in all dealings shall include The
HERTS LTD All trading as HYDRO GAS, The Company's agents and employees.
1.2. Variations: Variations shall include additions, omissions or substitutions to the originally
agreed work, fittings, and fixings, etc.

Payment Terms

2. No refunds or discounts given, unless approved by a Director
2.1. Unless explicitly agreed prior to commencement of work, payment will be due in full
within 28
days upon completion of works. We reserve the right to charge for additional administration
costs and interest on outstanding amounts.
2.2. All prices to include VAT if applicable at the appropriate rate.
2.3. Acceptable methods of payment are:
a) Electronic Payment (BACS, CHAPS, etc.) b) Cheque
c) Cash
2.4. All materials and goods supplied by The Company shall remain the property of The
Company until the customer has paid the full invoice.
3. Quotations
3.1. All quotations for work will be provided based on the information given to The Company
by the
customer and The Company's agents. Any variations to the work following the issue of the
quotation and prior to commencement of work shall result in a revised quotation being
issued for acceptance.
3.2. For variations after work has commenced, a fixed price to cover the variation shall be
agreed between The Company and the customer and added to the final invoice.
3.3. In the event that requirements change due to insufficient information having been
provided, defects/faults found in existing installations, etc. the customer would be liable for
any additional expense incurred.
4. Estimates
4.1. Estimates are provided on a best endeavors basis only and, unless a fixed price
quotation (see
above) has been provided to the customer, work will be charged based upon the price of
parts provided by The Company plus labour which will be charged by the hour or part thereof
and may include time taken to research, source, and purchase any materials provided.
5. Unforeseen Costs
5.1. The customer shall be liable to meet the cost of any additional work, services or fittings
that need to be provided to rectify any event or situation which arises during the course of
the works that are unexpected or are beyond The Company's control. The Company cannot
be held responsible for such events or situations.
6. Liability
6.1. The Company can only be held liable for the extent of works carried out by The
Company. No liability shall be accepted in respect of defects in existing installations,
furnishings or in respect of parts not manufactured by The Company.
6.2. The Company shall not be held responsible for any loss or damage to property,
materials or injuries to individuals caused by the personal actions of the customer or other
members or guests before, during or after such works have been carried out.
6.3 The Company shall not be held responsible for any loss or damage, whilst repairing or
installing pipework or appliances, draining down or refilling water systems, removing or
moving appliances or furnishings for access, escape of water whilst testing repairs or
carrying out repairs to items or appliances that have not been installed correctly or to
6.4. All advice provided by The Company is offered as an opinion only and the customer
accepts such opinions at their sole discretion and risk. The customer employs the services of
The Company at his or her sole risk at all times.
7. Health and Safety
7.1. The Company will take appropriate and practical measures to ensure the environment in
works are being carried out is safe to avoid the risk of injury to The Company or other parties;
the customer is expected to do the same. Outside of working hours, where works are
ongoing, The Company accepts no liability for the actions of the customer or other
household members or guests, which result in damage or injury to persons or property.
7.2. The Company reserves the right to refuse to undertake work in an environment that is
deemed to be unsafe or where the works are considered to be unsafe, illegal (or out with the
spirit of the Building Regulations) or where The Company considers the other parties will be
put at risk as a result of the works being undertaken.
7.3. If the customer notices any situation, property, equipment or materials that they believe
to be unsafe they must mention it to The Company immediately.
7.4. If any form of asbestos or other hazardous material is covered by the Control of
Substances Hazardous to Health (COSHH) regulations are discovered on site, The Company
will notify the customer and may cease work until it has been removed and disposed of in
compliance with the relevant legislation. The cost of removal and disposal shall be met by
the customer.
8. Duty of Care
8.1. The Company accepts that it has a duty of care to the customer in respect of materials,
workmanship, security, property, and belongings and will conduct its business in a manner
such that a reasonable level of care is provided.
9. Building Regulations
9.1. The Company reserves the right to refuse to carry out any work which is in breach of the
Building Regulations or which it believes to be in breach of the Building Regulations or the
spirit in which they are intended.
10. Services and Waste
10.1. The customer will provide and pay for all power and water reasonably used by The
Company to undertake the work. The customer shall also be expected to provide access to
sanitary conveniences for The Company whilst undertaking the work.
10.2. Unless otherwise agreed between The Company and the customer, waste removal and
the disposal will be organised by and at the cost of the customer.
10.3. The Company has the right to update, amend and change any section of its terms and
disclaimer documents at any time.

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